Shipping/Fulfillment/Duties
Fulfillment vs. Shipping:
Fulfillment Time: Although we work hard to have orders out within 48-72 business hours, standard order fulfillment time is 8-10 business days after your order confirmation.
Please note that shipping time chosen at checkout indicates the time once your order has been fulfilled and dropped off at your shipping carrier of choice! If needing more urgent processing, please contact us at contact@spurrinscrubs.com for further assistance.
International (non- U.S) duties and import taxes:
As we are unable to accurately calculate tariffs due to ongoing fee changes, any applicable duties or taxes are not included in shipping fees, and may be due upon package delivery.
Shipment of non-scrub items:
Non-scrub apparel items are made on-demand and will often come in a separate and later shipment than scrubs or other items. Returns and exchanges of non-scrub apparel or gear items are not accepted at this time.
Shipping Rates
Shipping rates are calculated at checkout based on the location of your requested delivery, the weight and size of needed packaging, and available carriers to your location.
Tracking Your Package
After your order is shipped, I will send you an email shipment confirmation. It will also provide a shipment tracking number, with easy links to the shipping carrier’s websites, so you can track the status of your order. Contact me if you need help tracking your order.
Package Stuck in Customs
Customs clearance is completely beyond my control, as are any delays resulting from inspections by the customs authorities.
As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, I kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.
Where is my order?
Once your order ships, you will be sent an auto-email containing tracking information.
To track your order, please use the link in the shipping email confirmation. If there has been no update on the tracking information for more than 5 business days, please contact us in regard to the situation at contact@spurrinscrubs.com so that we can further investigate! If for any reason it is determined the parcel is lost in transit you will be issued a full refund or replacement of items, per your choosing.
Changing Delivery Address
Please contact us urgently at contact@spurrinscrubs.com if you need to change your delivery address. If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same. We cannot change the delivery country/location without additional fees at this time.
If your order has already shipped, please go to your local USPS or chosen shipper location and work with an associate with the provided shipping tracking number. They will be able to assist you directly.
Package Delivered, but not delivered?
1. Confirm correct shipping address was used.
In the instance that an incorrect shipping address was provided to me, Spurrin' Scrubs cannot be held accountable for mis-delivered packages. Customers are responsible for ensuring that all information provided to me at check-out is correct. If you believe your package was delivered to an incorrect address, please try to get in touch with the residents of that address to see if they can accept the package on your behalf.
Otherwise, keep an eye on the tracking information provided to see if it updates to show the package is being returned to sender. If this is the case, please email me at contact@spurrinscrubs.com. The original order will be re-sent out once it is delivered back to myself.
2. Check with your household members and neighbors.
3. Check your mailbox and any safe drop areas around the perimeters of your home.
In most cases, the carrier will specify on your tracking link where the package was delivered to (a mailbox, the front door, etc). I still recommend, however, to check all possible areas as to where it could have been delivered to in order to rule out the other options. Please check your mailbox and any safe drop areas around the parameters of your home.
What does safe drop mean? Safe drop refers to any locations around your household premises where your package may be deemed better hidden from passersby by the individual delivering your package. Please check around your porch, near your garage, and backyard entrance to see if the package is there.
4. For businesses- check with the security guard, mailroom, and front desk.
If your shipping address is to a business, there's a very good chance it was delivered to somewhere and/or someone else, especially if it is a large building with multiple different businesses. Please check with your mail room, front desk, and security guard to see if anyone has accepted the package for you.
5. For apartment buildings- check with security or front desk.
In many instances for apartment buildings, the package will be delivered not to your front door, but to concierge or security. Please check with your building's front desk or management office to inquire if they have received your package.
6. Contact your local post offices.
There's a chance that your package may have been held at one of your local post offices instead, despite the tracking showing as being 'Delivered'. I recommend to contact your local post offices of the carrier used to ship your order to inquire if they're holding your package. Be sure you're contacting the number of that exact post office, and not the general support line of the carrier.
7. Wait 24-48 hours for your package to deliver.
On rare occasions, the carrier may mark the package as being delivered earlier than it actually is. Please wait 24-48 hours for your package to deliver or for the carrier to issue another update.
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If you have done all of the above and still do not have your package, please email us at contact@spurrinscrubs.com with your order number and we will be happy to help you further.
Lost Packages:
File report to USPS, or other provided carrier if arranged. Simply enter your order tracking information, and follow the prompts under "Having an issue related to this tracking number?"
Please note: Spurrin' Scrubs cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.